PRIVACY, COOKIE & OFFERS POLICY

The Cricketers, Aldershot Road, Guildford, GU3 3AA

Website: www.cricketersguildford.com

 

Effective Date: 21/07/2024

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1. WHO WE ARE

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The Cricketers is an independent pub based in Guildford. We are responsible for collecting and processing personal data through our website and in the normal running of our business.

Contact:

Email: parker@7ballholdings.com

Address: The Cricketers, Aldershot Road, Guildford, GU3 3AA

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2. WHAT PERSONAL DATA WE COLLECT

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We may collect:

• Name, email address and phone number (bookings, enquiries, newsletters)

• Booking preferences and requests

• Messages sent via contact forms or email

• Technical data such as IP address, browser type, and device information

• Website usage data via cookies and analytics

We do NOT collect payment card details through our website.

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3. HOW WE COLLECT DATA

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• When you book a table or contact us

• When you sign up to receive updates

• Automatically via cookies when you browse our website

 

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4. WHY WE USE YOUR DATA (LAWFUL BASIS)

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• To manage bookings and enquiries (contract)

• To send marketing communications (consent)

• To improve our website and services (legitimate interest)

• To comply with legal obligations

 

You can unsubscribe from marketing at any time.

 

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5. SHARING YOUR DATA

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We only share data with trusted providers where necessary (e.g. booking systems, email systems, analytics tools) or where required by law.

 

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6. DATA RETENTION

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We only keep personal data as long as necessary for operational or legal purposes. Marketing data is kept until you unsubscribe.

 

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7. YOUR RIGHTS

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You have the right to access, correct, delete, or restrict use of your personal data. You may also complain to the Information Commissioner’s Office (ICO).

 

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8. SECURITY

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We use appropriate technical and organisational measures to protect your data.

 

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COOKIE POLICY

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Our website uses cookies to improve your experience and analyse website performance.

 

What cookies do:

• Remember your preferences

• Help us understand how visitors use our website

• Improve performance and usability

 

Types of cookies we may use:

• Essential cookies (required for the site to function)

• Analytics cookies (e.g. Google Analytics)

• Functionality cookies (remembering your choices)

 

You can control cookies through your browser settings. By using our website, you consent to our use of cookies.

 

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OFFERS & PROMOTIONS POLICY

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From time to time, The Cricketers may run special offers, promotions, discounts, or event pricing.

 

The following rules apply to all offers unless otherwise stated:

 

• Offers are subject to availability

• We reserve the right to withdraw or amend offers at any time without notice

• Offers cannot be exchanged for cash

• Offers cannot be used in conjunction with any other offer unless stated

• Management reserve the right to refuse service where misuse of an offer is suspected

• Time-limited offers must be redeemed within the stated timeframe

• Offers relating to food or drink are for dine-in only unless stated

• Promotional pricing applies only during advertised times and dates

• Proof of eligibility may be required for certain offers (e.g. ticketed events)

 

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CHANGES TO THIS POLICY

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We may update this policy from time to time. The latest version will always be available on our website.